Our Policies

We do not store credit card details nor do we share financial details with any 3rd parties.

The website “deacouture.co.uk” and all information collected from users to the site is owned solely by “Dea Couture Ltd”

In this document references to “we, us, our, the company” are references to Dea Couture Ltd. Any information collected is done so as part of the continued on-going improvement of the service we provide, further information regarding our privacy policy can be found below.

What do we collect and how do we use this information?

Information including name and address is collected via our contact form, feedback and checkout form.

We may post your feedback on our comments section, please indicate if you do not wish for your comments to be used in this way.

Cookies

These are small pieces of information stored on our servers such as IP addresses, navigation throughout our site, the software used, time spent and other similar information. These cookies will not specifically identify the User.

The data is used internally for web site traffic analysis. We do not assume responsibility for the security of this information.  We also record your IP address and information such as your browser type and operating system. We collect this information to help us learn about the geographical distribution of our website visitors and  technology they use to access our site. This information is not connected with personal information you supply to us if you register on our website.

Google Analytics is used to analyze information and generates statistical information about website use, by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website that is stored by Google. Google’s privacy policy is available at: www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies and some browsers allow you to reject just third party cookies. Eg. in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will have a negative impact upon usability of our website.

Security of information

We use a range of technologies to protect information maintained on our systems from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We will not share information we collect with other organizations. We will take all reasonable care, in so far as it is possible to keep your details secure, however in the absence of negligence we cannot be held liable for any loss you may suffer in the event of unauthorised access to any data you provide when enquiring.

Consent

In using our website you give consent in our collection of data as laid out in this document.

Summary

This privacy policy is applicable only to this website and does not apply to any other website which may have linked from this site. We are not responsible for the privacy policies of any other websites and encourage you to be aware of this and check other sites policies when you leave deacouture.co.uk and enter any other sites.

Further Details

If you require further details about our privacy policy please e-mail us at info@deacouture.co.uk .

We have the right to change our pricy policy at any time.

Contact

Please direct any further questions about this policy or our treatment of your personal information to info@deacouture.co.uk or by post: Dea Couture Ltd, Easton Business Centre, Easton, Bristol, BS5 0HE.

 Data controller

The data controller responsible for the information collected on this website is TSO.

Returns and Refunds Policy

Any garments purchased from our website are custom made. Therefore under UK law they are NOT eligible for refund or return. An exception to this would be if we have made an error on your custom made order. Under these circumstances we would offer to repair or remake the item. Under UK law we are not obliged to refund a custom made item in the event of a an error.

Some of our accessories are one size. This means they are not custom made and are eligible for refund within 14 days of receiving the item. Please contact us for more information on how to send a return.

We do not take any responsibility for mistakes made when entering measurements. If you are unsure of your measurements please do not guess, contact us or check out size guide.

Shipping

All of our garments are made to order. Once your order has been confirmed, we will contact you with an estimated delivery date. Current lead time is 14 working days. This is subject to change, we will post any updates or changes on this page

We ship worldwide. Please note that any orders outside the EU are subject to a customs charge that the recipient must pay. This is totally out of our control.

Shipping times once order has been posted:

England, Scotland, Wales: Next Working Day

Ireland: 3-7 working days

USA: 10 – 14 working days

Europe: 3 – 7 working days

International: 10 – 14 working days

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dea Couture Ltd’s relationship with you in relation to this website. The term ‘COMPANY’ or ‘US’ or ‘WE’ refers to Dea Couture Ltd, whose registered office is Petherton Road, BS14 9BZ The term ‘YOU’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without COMPANY’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.

Cookie Policy for Dea Couture

This is the Cookie Policy for Dea Couture, accessible from deacouture.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram, Pinterest and Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read “Cookies” article from the Privacy Policy Generator.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: saffron@deacouture.co.uk
Phone: 07493129282