We do not store credit card details nor do we share financial details with any 3rd parties.
The website “deacouture.co.uk” and all information collected from users to the site is owned solely by “Dea Couture Ltd”
What do we collect and how do we use this information?
Information including name and address is collected via our contact form, feedback and checkout form.
We may post your feedback on our comments section, please indicate if you do not wish for your comments to be used in this way.
These are small pieces of information stored on our servers such as IP addresses, navigation throughout our site, the software used, time spent and other similar information. These cookies will not specifically identify the User.
The data is used internally for web site traffic analysis. We do not assume responsibility for the security of this information. We also record your IP address and information such as your browser type and operating system. We collect this information to help us learn about the geographical distribution of our website visitors and technology they use to access our site. This information is not connected with personal information you supply to us if you register on our website.
Most browsers allow you to reject all cookies and some browsers allow you to reject just third party cookies. Eg. in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will have a negative impact upon usability of our website.
Security of information
We use a range of technologies to protect information maintained on our systems from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We will not share information we collect with other organizations. We will take all reasonable care, in so far as it is possible to keep your details secure, however in the absence of negligence we cannot be held liable for any loss you may suffer in the event of unauthorised access to any data you provide when enquiring.
In using our website you give consent in our collection of data as laid out in this document.
We have the right to change our pricy policy at any time.
Please direct any further questions about this policy or our treatment of your personal information to firstname.lastname@example.org or by post: Dea Couture Ltd, Easton Business Centre, Easton, Bristol, BS5 0HE.
The data controller responsible for the information collected on this website is TSO.
Returns and Refunds Policy
Any garments purchased from our website are custom made. Therefore under UK law they are NOT eligible for refund or return. An exception to this would be if we have made an error on your custom made order. Under these circumstances we would offer to repair or remake the item. Under UK law we are not obliged to refund a custom made item in the event of a an error.
Some of our accessories are one size. This means they are not custom made and are eligible for refund within 14 days of receiving the item. Please contact us for more information on how to send a return.
We do not take any responsibility for mistakes made when entering measurements. If you are unsure of your measurements please do not guess, contact us or check out size guide.
All of our garments are made to order. Once your order has been confirmed, we will contact you with an estimated delivery date. Current lead time is 14 working days. This is subject to change, we will post any updates or changes on this page
We ship worldwide. Please note that any orders outside the EU are subject to a customs charge that the recipient must pay. This is totally out of our control.
Shipping times once order has been posted:
England, Scotland, Wales: Next Working Day
Ireland: 3-7 working days
USA: 10 – 14 working days
Europe: 3 – 7 working days
International: 10 – 14 working days
What Are Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.
The Cookies We Set
Account related cookies
Login related cookies
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram, Pinterest and Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods: